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The E-Factor Sdn Bhd is a consulting and training company which owns the English Language Centre. The company develops its own training programmes tailored to meet the requirements of its clients, particularly with a view to understanding the Malaysian local cultural situation. In addition, the E-Factor can assist organizations to upgrade their corporate image by producing company brochures, media information and by providing editing services.

The E-Factor is run by Valerie Mashman, who is a trained educationalist and experienced speaker who has been working for nearly thirty years in Malaysia.

Our approach

Our participants develop more effective communication skills in English for the following reasons:

  • Our courses are participant-centred with emphasis on the practice of key language, be it written or spoken.
  • Participants identify strategies for improving their language skills and learning independently.
  • A problem-solving approach directly related to the participants' professional situations, encourages creative and lateral thinking.
  • The key tools for change are given through language competence.
  • Participants up-grade themselves through newly acquired language skills.
  • Participants are encouraged to practise new skills on the job.

Courses offered

We provide training specially designed to meet the requirements of our clients. Below are some of the courses we have conducted:

  • Communication skills
  • Customer service skills
  • Effective meeting skills
  • Business writing in English
  • English for tourism
  • English for the food and beverage sector
  • English for the medical sector
  • English for tertiary lecturers and students
  • Study skills for school leavers
  • Telephone techniques and courtesies
  • Public speaking
  • Effective presentation skills

Lead Course Consultant

Valerie Mashman
is a director of the training consultancy, The E-Factor Sdn. Bhd. and Director of Studies at the English Language Centre, Rock Road, Kuching. A dynamic and accomplished trainer, she has conducted training in communication skills, guiding and interpretation skills, customer service, telephone techniques, presentation skills, as well as clear writing skills and business writing skills courses. She received her Masters Degree in Social Anthropology at the University of Kent at Canterbury, UK and her Bachelor Degree in English and Italian from the same university. She trained as a teacher at the Oxford University Department For Educational Studies, and while in Oxford she also obtained her Diploma in TEFL. She has over thirty years' experience teaching English and training adults in Malaysia. She is a Toasmasters' champion speaker.

Together with Valerie are a team of experienced and qualified English language course consultants who have higher degree qualifications.

Our Clients

Agriculture Department Sarawak
ASSAR Unit Trust
Boulevard Enterprise

Centre for Modern Management
Comserv Computers
Damai Lagoon Resort
Dormani Hotel

DBKU (North City Council)
Dewan Undangan Negeri
Drainage and Irrigation Department Sarawak
Eastern Oxygen
Family Planning Association Sarawak
Forestry Department Sarawak
Hilton Hotel Kuching
Holiday Inn Kuching
Ibraco Berhad

Informatics Institute
Jabatan Akauntan Negara
Jabatan Kerja Raya
Jabatan Ketua Menteri
JEC Engineers
Kadir, Wong & Lin Advocates

Kikyo Tei Restaurant
Kim Hin Industry Berhad
Kingwood Inn
Kuching Port Authority
Kumpulan Design (Architects/Planners)
Lands and Surveys Sarawak
Lembaga Hasil Dalam Negeri Malaysia

Lincoln University Sarawak
Malaysia LNG Bintulu
Ministry of Defence Malaysia
Ministry of Tourism Sarawak
MRS Management Sdn Bhd
NAIM Land Sdn Bhd

Normah Medical Specialist Centre
Pejabat Persuruhjaya Sukan Negeri Sarawak

Public Works Department Sarawak
Pusat Pembangunan Kemahiran Sarawak
Royal Malaysian Police, Sarawak - CID

Saratim Insurance
Sarawak Club
Sarawak Convention Bureau

Sarawak Cultural Village
Sarawak Economic Development Corporation
Sarawak Timber Association
Sarawak Timber Industry and Development Corporation
Sarawak Tourist Association
Sarawak Tribune
Sarawak Forestry Corporation
Sarwaga Sdn Bhd

SK St Mary

Steel Industry Sarawak
Swinburne University
Tadika Sinaran
Taiyo Yuden
Yayasan Sarawak


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